Shipping
USA TO WORLDWIDE
Before Kings & Crooks existed, humbling support for our early playing card designs not only found a passionate following that spanned the USA, but stretched around the globe. From our founders original homeland UK and across Europe, to Canada, Australia, throughout Asia, Russia and more...
Excited to continue to share our art with magicians, cardists and connoisseurs around the world, we're thrilled to offer shipping to domestic USA and 40+ countries (only where full tracking is available) from our US based warehouse in Texas.
Unfortunately, we do not yet offer courier or guaranteed delivery times upfront with services like FedEx, however FedEx may be used depending on your packages/weight/dimension/delivery zone.
TRACKABLE INTERNATIONAL SHIPPING
To maximise the safety of international shipments, we only ship to countries outside the US where a fully tracked option is available (currently approx 40+ countries). If you do not see a shipping option at checkout, unfortunately we will be unable to ship your goods. You may use a service like My US to have your order shipped to a US address and then forwarded to your country. We are not liable for any mishandling of your order once it leaves the warehouse for delivery directly to you or if forwarded by a third party.
FREE U.S. SHIPPING OVER $150
With our primary shipping base in the USA, we're happy to offer free standard shipping for all U.S. orders over $150. As we grow, we'd love to be able to expand this to include more beneficial shipping options for international customers too. Stay tuned.
RATES
Shipping rates will be calculated at checkout using our current fulfillment partners rates based package weight and dimensions plus handling. They will include all costs associated with shipping your goods out, including packaging, handling and service fees.
Uncut sheets always ship in a separate package and therefore a separate shipping cost will also apply (unless your order only includes uncut sheets).
TRACKING / DELIVERY CONFIRMATION
Every domestic USPS package we send out to an eligible destination has a unique Delivery Confirmation number which can be monitored via a link in your shipping confirmation email or by entering the number on the USPS website. This should not be considered "tracking" as the package will not be reliably tracked at specific points/times, it is only for reference of Delivery. For international shipments, you will be provided an actual tracking link which will show various scan points during the packages journey to you.
INTERNATIONAL (OUTSIDE USA) CUSTOMS & FEES
By law, all packages are have their value marked on the outside. This means that, upon entering some countries, your government may apply customs fees and/or taxes to your package. This is out of our control and as these fees are unavoidable in some countries, we cannot be held responsible. It's up to each international customer to pay them.
We all know how annoying unexpected fees can be. It's just one of those things that comes with the territory when shipping internationally. There is no legal way for us to minimize this unfortunately.
To avoid any surprise, you can find the expected rates and fees (if any) on your countries government website.
If you ship a lot internationally, Duty Calculator is also great resource to help you figure out any potential fees you may incur from shipping certain items to your country.
Please note: We do not offer any refunds for shipping or the cost of your order if you refuse to pay customs fees and/or duty charges. Any returned packages we receive as a result of a buyers refusal to pay, or if the delivery address is entered incorrectly or is an undeliverable address, the buyer is responsible for all incurred costs of the return.
MISSING / STOLEN PACKAGES
Once a package safely leaves our warehouse, Kings & Crooks cannot be held accountable for missing, lost or stolen packages, and are not required to send replacements due to any external mishandling once it leaves the warehouse . If significant time has passed beyond the expected delivery date and delivery status indicates that it hasn't been delivered, enquiring with your local post office or parcel carrier for assistance will be your best course of action. Unfortunately we only access the same online data as you.
SHIP TO MY COUNTRY?
While we do our best to offer shipping to a majority of countries where we can provide an actual tracked service, due to certain local restrictions or customs import laws in some countries, we may be unable to ship to your location. This changes over time, so please simply attempt to checkout to see if your country is available at the moment.
We also may not ship to certain countries due to frequent cases of fraud, experiencing delivery issues or other problems. In these cases, we suggest using a third-party US shipping service to make the purchase on your behalf and we can ship it to them, who will then forward it to you.